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Help centre

How can we help?

Everything about ordering, paying, delivery and returns. Still stuck? WhatsApp replies in under 10 minutes, Mon–Sat 8am–8pm.

How ordering works

01
Order online or message us on WhatsApp

Add to cart and check out, or send the product name or your printer model. Anything without a fixed price is confirmed in writing before you pay.

02
Pay by MoMo or Paystack

You get an instant receipt and an order reference (TT-YYYY-NNNN) for tracking.

03
We source and inspect

Collected from a verified supplier, checked, sealed and packed. Labelled exactly as listed.

04
Tracked delivery

Rider details and live status on WhatsApp, then a delivery photo as proof.

Why we confirm before you pay: we source each item on confirmation rather than holding stock. That keeps prices sharp, but it means the price you see online is a guide until we confirm it in your chat — except accessories and toners marked as a fixed price, which you can pay for immediately.

Delivery areas and fees

Orders confirmed and paid before 2pm go out the same day in central Accra. Everything else goes next working day. Fees are added to your total before you pay.

Outside Accra we use courier partners; we quote the fee on WhatsApp before you confirm.

Payments

MTN Mobile Money

Pay to our registered merchant number. You receive an MTN confirmation and our receipt immediately.

Paystack

A secure link for card, bank or any mobile money network (Telecel, AirtelTigo). Receipt by email and WhatsApp.

What we never do

We never ask for payment to a personal number or by cash transfer. If anyone does so in our name, it isn't us — message our official WhatsApp.

Returns and warranty

If an item arrives faulty, damaged or not as described, tell us on WhatsApp within 48 hours of delivery. We collect it, and replace or refund within 3 working days of receiving it back.

Covered
  • Faulty on arrival
  • Wrong item or wrong variant delivered
  • Damaged in transit
  • Not as described (e.g. labelled Original but not)
Not covered
  • Change of mind after seal is broken
  • Physical or liquid damage after delivery
  • Toner cartridges that have been installed and used
Warranty: smartphones and laptops carry the manufacturer or distributor warranty stated on the product page (typically 12 months). Keep your receipt and order reference; we handle the claim with the supplier on your behalf.

Original vs compatible: what the labels mean

Original

Made by the brand that made your device or printer (HP, Samsung, Apple). Highest consistency, keeps manufacturer warranty, highest price.

Compatible

Made by a third party (such as ASTA) to fit and work with your device. Reliable for everyday use at a much lower price. We only stock compatibles we've tested ourselves.

The label appears on the listing, in your WhatsApp confirmation, on the box and on your receipt. If any of those disagree, that's a covered return.

Frequently asked questions

We source each order from suppliers at the time you order, so prices follow the market that day. Confirming in writing protects you: the price we quote is the price you pay. Accessories and toners marked as fixed price can be paid straight away.

Still need help?

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