Terms of sale

1. Who you are buying from

TechTitan Ghana, Accra. Contact details are in the footer of every page. “You” means the person placing the order.

2. Prices and confirmation

• We source most items on confirmation rather than holding stock, so the prices shown online are a guide. Items marked as a fixed price can be paid for immediately.
• For everything else, we confirm the exact price and availability in writing (WhatsApp and/or email) before you pay. An order request creates no obligation on either side until it is confirmed.
• A confirmed price is held for 24 hours. If you pay after that, we will check the price again before dispatch and refund the difference or ask you to top up.
• All prices are in Ghana cedis and include VAT where applicable. Delivery is charged separately and shown before you pay.

3. Payment

• We accept MTN Mobile Money to our registered merchant number and card, bank or mobile money payments through Paystack.
• We never ask for payment to a personal number or by cash transfer. Anyone doing so in our name is not us.
• Direct MoMo payments are verified against the merchant statement before dispatch, usually within minutes during opening hours.
• Your order is accepted when we send the payment receipt. Until then we may decline an order, for example if an item is no longer available, and refund anything paid.

4. Delivery

• Orders confirmed and paid before 2pm go out the same day in Zones 1 and 2 (central Accra); Zone 3 is next working day; outside Accra is by courier at a quoted fee.
• You receive the rider's details and a status link; the rider photographs the handover as proof of delivery.
• Please make sure someone is available at the address and phone number you gave. A second delivery attempt may carry the zone fee again.
• Risk in the goods passes to you on delivery.

5. Returns and refunds

• If an item arrives faulty, damaged, wrong, or not as described (for example labelled Original but not), tell us within 48 hours of delivery. We collect it and replace or refund within 3 working days of receiving it back.
• Not covered: change of mind after the seal is broken, physical or liquid damage after delivery, and toner cartridges that have been installed and used.
• Refunds go back the way you paid (MoMo or Paystack).

6. Warranty

Smartphones and laptops carry the manufacturer or distributor warranty stated on the product page (typically 12 months). Keep your receipt and order reference; we handle the claim with the supplier on your behalf. Compatible toners carry our 48-hour guarantee against defects.

7. Original and Compatible labels

Every listing, confirmation, box and receipt says Original (made by the device or printer brand) or Compatible (made by a third party to fit). If any of those disagree, that is a covered return.

8. Accounts

An account is optional. You are responsible for keeping your password private. We may close accounts used for fraud or abuse.

9. Reviews

Only customers with a delivered order can review it. By submitting a review you allow us to publish it with your first name, area, order reference and the delivery photo. We may decline to publish reviews that are offensive or unrelated to the order.

10. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability for any order is limited to the amount you paid for it. We are not liable for delays caused by events outside our control, such as network outages or road closures, though we will always tell you what is happening.

11. Privacy

How we handle your data is explained in our privacy policy.

12. Law and disputes

These terms are governed by the laws of the Republic of Ghana. If something goes wrong, message us first: almost everything is sorted within a day.